Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

How can I track my order?

You’ll receive a shipping email with a tracking link as soon as your order is dispatched. You can also track anytime from your account or our Track Order page.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options shown at checkout.

What is your return policy?

We offer a 30-day, no-questions-asked return and money-back guarantee from the day you receive your item. If it’s not right for you, contact us and we’ll help with the return.

How do I start a return?

Email us at contact@thewoofclub.shop with your order number. If eligible, we’ll send a prepaid return label and simple instructions.

Are my personal and payment details secure?

Yes. Our store uses industry-standard encryption and secure payment gateways. Your information is handled with the highest level of confidentiality.

Do you ship to PO Boxes or APO/FPO?

We ship to U.S. PO Boxes. APO/FPO addresses aren’t supported at this time.

Can I change or cancel my order?

We process orders quickly. If you need a change or cancellation, email contact@thewoofclub.shop ASAP—if your order hasn’t shipped yet, we’ll update it for you.

Which items are non-returnable?

For hygiene and safety reasons, certain items may be non-returnable (e.g., used grooming items) unless defective. If you’re unsure, just contact us before returning.

Still need help?

Visit our contact page or email us at contact@thewoofclub.shop — our team will be happy to assist you.